FAQ

Tech Support and Product Orders

Have a question about shipping, purchases or returns from our online store? Please contact our Sales Support team (support@ztylus.com) and they’ll get you straightened out.

Media & Press Questions

Are you a journalist or a blogger? Ready to show the world what Ztylus products can do? Please Contact media@ztylus.com

Dealer and Distributor Questions

For information on becoming a dealer or distributor in your country or for more information on how to become a Ztylus dealer, please contact info@ztylus.com. We would love to hear from you.

Shipping Questions

Wrong address? Where is my order? If you have these or any other shipping related questions please email support@ztylus.com

Customers will receive an order status update via email containing their tracking number once their order has been shipped. It is the customer's responsibility to refer to their tracking number for delivery information.

If for some reason, a customer's package is returned back to us due to non-delivery, we will contact the customer as soon as it is received by us. If the customer would like the package reshipped, there will be an additional shipping fee unless the non-delivery is due to a mistake on our part. If a package is undeliverable due to an error with the carrier, the customer will need to contact their local carrier customer service representative to file a claim. If a customer does not want their package reshipped, they will be charged a restocking fee and we will issue a refund in the form of the original payment minus the restocking fee.

International Buyers – Please Note:

• It normally takes approximately 7-18 working days for arrival to International destinations. Some countries like ITALY, SPAIN, and CANADA may take longer due to delays with your local customs service.
• We do NOT ship the item(s) to P.O. Boxes. Please note that we will not be able to ship to following countries due to the current unpredictable situation with customs duties: Bonaire, Sint Eustatius, and Saba, Brazil, Chile, China, French Polynesia, Greece, Maldives, Peru, Portugal, Romania, Russia, South Sudan or P.O.Box.
• International Buyers MUST indicate your phone number (include country and city code ) when making payment as this is required information for delivery. Your order will be canceled if you do not provide your phone number within 3 days after placing the order.
• Please put your phone number into the NOTES when making payment via PayPal.
• International orders are shipped from China. Import duties, taxes, and other charges might be applied and they are NOT included in the item price or shipping charges. These charges are the buyer's responsibility.
• Please check with your country's customs office to determine what these additional costs will be prior to your purchase.
• These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.

Return Policy

We provide a 14 days money back guarantee.  If you are not satisfied with your Ztylus purchase, you can return it for a replacement or refund within 14 days of receiving your order.  To receive a full refund, all products must be in original condition (undamaged in exact packaging).  For more information, please check FAQ.

General Questions

Please visit our FAQ first as most questions are answered there!

If you have any additional questions please email us at support@ztylus.com