Q: Where is the order shipped from?
A: All International orders are shipped from our International warehouse in China by DHL Express. For Taiwan and Hong Kong, we use SF Express.
All USA Domestic orders are shipped from Houston TX by UPS or USPS.
Q: When will I receive my order?
A: It usually takes 1-2 business days to process your order. For Domestic customer, it will take approximately 2-5 business days for delivery by UPS or USPS.
For International customer, it will take approximately 7-18 business days for delivery depending on clearance process.
Q: Do I have to pay import/customs fees?
A: Yes. We do NOT charge import fees for international orders and every country has different policies and charges that you have to pay to get your products delivered. These charges are NOT covered in the sale price or the shipping cost. Please contact your local government about these fees before you order since we do NOT offer refunds if you decline to pay. By submitting your order, you will be considered to accept this policy.
Q: How much is shipping fee?
A: We offer free Domestic shipping.
For International shipping, we offer free shipping on orders over $50.
Please note that we will not be able to ship to following countries due to the current unpredictable situation with custom duties: Argentina, Brazil, Chile, Greece, Peru, Portugal, South Sudan, Maldives, and Romania or P.O.Box.
Q: Is there any additional information required to ship out orders?
A: A Phone number is required by the fright companies. Customers from India needs to provide us a copy of Passport, Voter ID or PAN (Permanent Account Number). Customers from Brazil needs to provide us
Q: What is your return policy?
A: All products purchased have a 14-Day money back guarantee starting from the date the item is delivered.
Please note that we will NOT accept return packages after the 14-Day money back guarantee. All returned items must be in new condition, in their original box and must include all accessories. We can only refund the original purchase price. Shipping and handling fees are nonrefundable. If all conditions are not met, we reserve the right to refuse the return or to charge a minimum 15% restocking fee.
The international customer is responsible for additional shipping costs and customs duties.
If you have any other questions please contact our customer service firstname.lastname@example.org for further assistance.
Q: How do I return my orders?
A: Please contact our customer service email@example.com with your invoice and order number for return details before you ship back the product.